Křižíkova 34/148
186 00 Praha 8
Tel.: +420 235 004 111
Fax.: +420 235 004 112

Call center - Telia Call

Project

A client came to us with a vision of opening his own call centre. He lacked a persuasive analytical argument to fulfil his intentions. The client's idea of being able to build a call centre as well as the inclusion of the centre into the company processes and its future service was quite hazy. At the same time he was not aware of all possibilities, which such a call centre can offer.

Strategy

TeliaCall offered and produced an initial analysis, which was essential. Besides re-evaluation of the company processes, technical, financial and personnel demands of the project have also been stated. The study has revealed other possibilities to the client, who was not aware of them before. Then TeliaCall coordinated building adaptations, provided furniture, computer equipment and information systems where needed, a modularly built application solution for administration and running of a call centre developed by TeliaCall was used. In the final phase TeliaCall provided a hire of necessary personnel and trained them.

Results

By the end
A very close relationship between this client and TeliaCall company has existed ever since, especially in disciplines of maintenance of supplied technologies and professional qualification of the operators. His call centre has got 45 operator seats and is open to possible expansion.